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Citizen Reception Schedule and Application Forms

Notification of reception of citizens

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Debt Resolution Application Form

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Financial Services Consumer Complaint Form

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Information for Borrowers on the Procedure for Resolving Overdue Debt

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Information on How to Submit an Application

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Appeals from consumers of financial services are accepted free of charge

Ombudsman Contact Details

Private Institution “Office of the Microfinance Ombudsman”

Address: Office 321, 3rd floor, Building 53, Mynbayev Street, Almaty, Republic of Kazakhstan
Website: mfombudsman.kz (“Submit an Appeal” section)
Phone: +7 775 222 80 08
Email: info@mfombudsman.kz
Working hours: weekdays, 9:00 a.m. to 6:00 p.m. (lunch break: 1:00 p.m. to 2:00 p.m.)

Contact Information of Employees Authorized to Interact with Debtors

Debtor Contact Information

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